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Support Requests - Claims Information

Instructions on Filing a Claim

If you wish to file a claim, your responsibilities include:

Downloading & Completing a Claim Form

You can help us to quickly process your claim by completing your claim form as thoroughly and accurately as possible. Note: Choose only one method to complete your claim.

Are you filing a claim online? Submit your claim form online by following the instructions on the screen. If you have more than eight (8) damaged items or if you want to provide additional supporting documentation regarding your loss, including repair estimates, invoices, or proofs of purchase, please consider sending your claim and documents via mail, email, or fax.

Are you filing a claim via mail, fax, or email? You can submit a claim form by printing and completing our PDF Claim form (you will need the free Adobe Acrobat Reader). Alternatively, you can download and complete a claim form in Microsoft Word, and save it as a file on your computer that can be emailed to SCE later.

When completing your claim form, please make sure to include the following on your claim, as well as on all materials you submit:

  • your name/business
  • your mailing address
  • your daytime phone number(s)
  • your service account number
  • the date, time and location where the loss occurred

Gathering Support Documentation

Whether you are filing a claim online or will be mailing, faxing or emailing your claim, you should provide SCE with additional documentation to support your claim request. If you are e-mailing your claim, you may send electronic scans of supporting documents and digital photographs as attachments.

For property damage claims, please provide:

Repair estimates, invoices, proofs of purchase, and supporting documentation, including:

  • A list of the items you are making a claim for
  • The make and model of your property

For personal injury claims, please provide:

  • Medical records and prescription information
  • Wage loss documentation including payroll stubs showing your hourly rate of pay and verification from your employer

For business loss claims, please provide:

  • Tax records and/or bank statements
  • Payroll records
  • Revenue and expense statements
  • Sales receipts

For food loss claims, please provide:

  • An itemized list with proof(s) of purchase

Submitting Your Claim*

If not submitting online, submit your completed claim form and supporting documentation using one of the following options:

Email
Send to claims@sce.com
 
Fax
Fax to the SCE Claims Department at (626) 569-2573
 
US Mail
Please send to:

Southern California Edison Company
Attention: Claims Department
P.O. Box 900
Rosemead, CA 91770

*Please retain the originals of any paperwork you submit.

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